What to do when you forget your password
In the event you have forgotten your password, follow these simple steps.
- Go to log into your account.
- Under credential fields, click on 'Forgot password?'.
- Enter your email address and click on the 'Reset Password'. An email will be sent to you with a link to reset your password.
Note: The email to reset your password will expire 24 hours after it is sent so it is important that you click the link in the email as soon as it arrives in your inbox. If the link expires, you will need to start the process again.
- Click on the link inside of email and enter your new password.
- Enter your new password. Your new password must be at least 8 characters. Be sure to use a combination of letters, numbers, and symbols.
- Enter your new password again in the second box to confirm that you typed it correctly.
- Click the 'Save new password' button to confirm.
Your password has now been reset.
To read more, check out our 'Change email address' article.