My House is Not Showing Correctly on the Map

Troubleshooting problems with your map

If you are having trouble with your address, it is important to know that with large complex datasets such as maps, there are bound to be inconsistencies and issue. Here are a few instances and possible solutions to help.

The address search box won't accept my address.
It is important to know that when we ask for your address to generate your prayer list, we are using a Google Maps API to get coordinates to place you on the map. In instances where the address box is not finding your address, we recommend that you search your own address on Google Maps. Sometimes the results will list your address spelled in a slightly different way than the way you typed it. For instance, you may type your address as 123 N Mainstreet, but Google lists it as 123 Main St.
In these instances where the address is different, enter your address in our system even if it is not how you normally list your address. If you are still having an issue, please submit a help ticket and we will assist you the best we can. Include in the help ticket all of the variations of your address that you have tried. 


The address search box accepted my address, but my icon is not placed correctly.
The issue that can cause this problem can often be fixed by also following the process in the previous step. Note that if when searching Google Maps for your address, it also shows an incorrect location, we recommend you contact Google to get this corrected because until it is correct in their system, it will not show the correct location in ours. To begin fixing your address location in Google Maps, click on the logo below. It may take Google several days to make the correction.   After you have submitted your edits to Google Maps, our system will update within 2 - 24 hrs.

If you are still having issues, you can manually adjust the location of your home on the Map. To do this, check out our 'Adjust the location of an incorrectly placed home' article. 

My house is placed correctly, but there are no neighbor icons on my street.

The most common cause of this issue is that the area you live in is newer construction. It can take a while for newer addresses to filter into our system. You can check out our 'Manually add missing homes' or 'Recreate your BLESS list' articles for more information. 

If you need to change your address, you can do so by going to our 'Edit My Address' article.

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