Delete your account
An account is comprised of an email address, password, and any information related to that user. If you are wanting to delete your account from our system, you will find the instructions below.
Before proceeding, it is important to understand that your account and the roles it contains are distinct in our system. Please be certain that you are performing the intended action, as these changes are irreversible.
You may want to read the following article about roles to ensure that you understand the difference:
- 'Understanding Roles'
If you are just wanting to delete a single role from your account, you can do so with the instructions in this article:
- 'Delete a role from your account'
In the event that you decide you would like to fully remove your account from our system, use the steps below to perform this action:
Follow these instructions to sign out of your account.
DESKTOP
- Log into your account.
- Click 'ACCOUNT' on the left side bar
- Scroll down and click the 'DELETE ACCOUNT' button
- As stated above, this action is irreversible.
- Deleting your entire account will also delete all associated roles that are contained within that account
- After deleting your account, the email address that was used for the account will be free to be used again to create a new account or change the email address of another existing account.
- If you have a church or association role in your account, we recommend that you ensure there is another administrator for that organization before deleting your account. If that church or association role has any active subscriptions, those subscriptions will continue even after your personal account has been deleted unless action is taken. If this is the case, please ensure that there is another administrator for the organization in our system or contact us before deleting your account.
MOBILE
- Click 'PROFILE' on the bottom right bar
- Click the settings in the top right-hand corner
- Click 'DELETE ACCOUNT'
- As stated above, this action is irreversible.
- Deleting your entire account will also delete all associated roles that are contained within that account
- After deleting your account, the email address that was used for the account will be free to be used again to create a new account or change the email address of another existing account.
- If you have a church or association role in your account, we recommend that you ensure there is another administrator for that organization before deleting your account. If that church or association role has any active subscriptions, those subscriptions will continue even after your personal account has been deleted unless action is taken. If this is the case, please ensure that there is another administrator for the organization in our system or contact us before deleting your account.
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